Want to make an exchange? Here's how:
30 Day Exchange when you get your Fellow Citizens, you have 30 days to get it back to us.
If it doesn't fit or you don't love it as much as you hoped, you can simply exchange it. Your Fellow Citizens need to be unwashed and unworn to exchange. Unfortunately we can't accept exchanges for any items that show signs of being worn. Please note that all postage costs must be covered by the customer, unless the garment is faulty.
What if you are sent a Faulty Item?
Canada & United States Orders
Fellow Citizens is offering free shipping for orders to Canada and United States for limited time. Standard delivery time is 3-10 days for Canada and Unites States shipments.
Fellow Citizens can ship internationally. We offer a $10 flat rate shipping option that takes 5-15 business days for delivery. We work with all carriers, including FedEx, UPS, DHL, We are not able to select a particular carrier for your shipment.
Shipping and Delivery Details
We aim to process your order within 48 - 72 hours of it being placed. Fellow Citizens only ships orders Monday to Friday, during office hours, and does not operate on holidays. Following the weekends Fellow Citizens may take a few extra days to catch up on processing orders. Your patience is appreciated. Fellow Citizens will email you to confirm the order. Once an order has left our office, it is in the care of the courier and / or postal service. Fellow Citizens is not liable for any errors made by these services. Once you have received your parcel, please open it with care. Fellow Citizens is not liable for damages during opening.
Taxes and International Duties
Your order may be subject to import duties and taxes, which is decided once a shipment reaches the destination country. The general amount for the duties and taxes fee is 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your local customs office for specific amounts and percentages. Citizens cannot control and is not responsible for any duties/taxes applied to your package. We take all necessary steps to clearly, accurately, and comprehensively label the package to ensure a smooth international shipping process through customs. You will be responsible for paying additional charges for customs clearance. Customs policies vary from country to country.
If you have any questions about shipping and delivery, please contact us at firstname.lastname@example.org