WHOLESALE TERMS


WHOLESALE PRICING

All prices are listed in Canadian dollars. All authorized retailers will receive 50% off the MSRP, plus the cost of shipping. Trade clients (yoga Instructers, Fitness Industry etc.) will receive 20% off the MSRP, plus the cost of shipping. Prices are subject to change without notice. Apply for a wholesale account.

OPENING ORDERS

A minimum order of 36 Items is required on opening orders. Initial orders must be paid for up front before items are shipped out. We will contact you with your order total and a digital invoice.

RE-ORDERS

No minimum order is required for re-orders. Any re-orders must be paid immediately on our website.

CHANGES TO ORDERS

Any changes or cancellation to orders must be emailed to info@fellowcitizens.ca within 48 hours.

METHOD OF PAYMENT

Visa, MasterCard, Discover, American Express.
Please contact us if you would like to pay by check etransfer, or wire transfer.

DELIVERY & SHIPPING

Though your shipment will likely go out sooner, please allow up to 2 weeks for your order to ship. Shipping/handling charges will be calculated and added to your order total when the order is ready to ship. We reserve the right to use our discretion as to the carrier to be used on any shipment. Your preferred carrier may be used if the you agree to assume any additional transportation charges.

NATURE OF HANDMADE PRODUCTS

All of our products are handmade. Due to the nature of our production method, each product may vary slightly.

DAMAGES / DEFECTS

Please inspect all shipments immediately upon arrival. Please contact Scout & Whistle at info@scoutandwhistle.com within 5 days of receipt of damaged or defective shipments. Returned merchandise will be replaced with new merchandise. Returned merchandise will not be accepted if it is held for more than 15 days after receipt.

RETURNS / EXCHANGES

Wholesale merchandise may not be returned or exchanged. We only accept returns in the case of defective merchandise as noted above.

CANCELATIONS

Cancellations must be made in writing at least 2 weeks (14 days) prior to the start ship date in order not to incur a processing fee of 20% the value of the order in question. Please refer to your order number when contacting us.

RETURN POLICY

All sales are final unless they are damaged or defective.

Leggings cannot be returned for any other reason.

Claims must be made in writing to Fellow Citizens within 14 days of the Canda Post drop-off date. Failure to inspect and notify within this period will result in buyer waiving all claims for damages and/or shortages.

If cartons appear damaged when delivered, please take photos of the boxes before opening them. Call us immediately if the goods are also damaged, so we can file claim with Canada Post.

If goods appear damaged upon opening cartons, please contact us immediately.

FAIR PROFIT

Buyer agrees to not advertise prices below SRP for a duration of 30 days past the release date (if given) of a specified item or 30 days past receipt of goods if no release date is given.

Offering Pre-Orders through your store or online store is not allowed, all sales must commence on the release date (if given).

While we do not discriminate against the use of eBay or Etsy as a sales venue, stores who utilize these and other similar sites to sell goods for signifcantly less than SRP risk termination of their wholesale account. Our SRPs are determined in such a way to allow retailers a fair profit.

TAXES

Unless otherwise stated on the face hereof, stated prices do not include any customs duties, sales, use, value added, excise, federal, state, local or other taxes. All such duties or taxes shall be paid by customer, or, in lieu thereof, customer shall provide Cloud9 Fabrics with an appropriate tax exemption certificate.

EMAIL OR PHONE ORDERS

We encourage all customers to use our Online Store for ordering. You will find it a very user-friendly and secure interface which can give you the latest updates on items and stock status.

However, we do understand those instances where it may not be possible and/or desirable. So, if you would prefer to fax or email us your order, please contact us for more details or call (908) 272–8200.

CANADIAN SHIPPING

All US orders are shipped Canada post (Type) with insurance only

US SHIPPING

All US orders are shipped Canada post (Type) with insurance only

INTERNATIONAL SHIPPING

All International orders are shipped Canada Post only.

All duties and taxes are the responsibility of the customer.

CONSIGNMENT

At this time, we are not able to do consignment.